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Frequently Asked Questions

If you’re a new user you should look through the Knowledge Base for SmartEdit for Word here, or for SmartEdit Writer here. Getting Started topics exist to help you in both. If you can’t find what you’re looking for there, try the Support Forums

I’ve installed SmartEdit for Word, but can't see it in Microsoft Word.

On occasion, Word may disable an Add-In. You can check if this is the case for SmartEdit by opening the Options dialog in Word and selecting the Add-Ins section. This is what it looks like:

Word Options Dialog

Scroll down to the section called “Disabled Application Add-ins” as shown at position 1 in the above image. If SmartEdit is shown here, it means Word has disabled it. You can enable it by proceeding to step 2 in the above screenshot, selecting “Disabled Items” from the drop down, and clicking the Go button. The following dialog will then appear.

Add-Ins List

In this dialog, make sure that SmartEdit is checked, and exit by clicking OK or Enable, depending on which version of Word you are running. If you then restart Word, you should see SmartEdit. The “Installing SmartEdit for Word” video goes through this in detail.

Which versions of Microsoft Word will SmartEdit for Word work with?

SmartEdit for Word will work with Word 2019, 2016, 2013 and 2010. Word 2007 is no longer supported, though the app may still work with certain installations of Word 2007. Both 64 and 32 bit versions are supported. It will also work with Office 365.

Will it work with Word on my Mac?

No, SmartEdit for Word is Windows only. Even if you have a Mac version of Word installed on your Mac, SmartEdit cannot be installed.

There's no icon on my desktop. How do I open SmartEdit for Word?

SmartEdit for Word is a Microsoft Word Add-In. This means that it exists only within Word. You should open Word and look for the SmartEdit toolbar. This is what the toolbar looks like in Word 2016:

Toolbar

Microsoft Word was open when you ran the SmartEdit for Word installation, you should close it and re-open.

What are the system requirements?

SmartEdit for Word requires Windows 10, 8.1, or 7. Earlier versions of SmartEdit ran on Windows 8, Vista and XP, but Version 6 requires at least Windows 7 or 8.1.

What is the upgrade policy?

All upgrades are free for 12 months after purchase as long as you are upgrading inside the same product. There is no distinction made between minor and major upgrades. After the 12 month period, you can continue using the version you are using at that time, forever and at no extra or recurring charge, or you can purchase a further 12 months of upgrades, which will entitle you to upgrades for an additional 12 months.

SmartEdit for Word and SmartEdit Pro are two different products with different feature sets. Upgrading from one to the other is a paid upgrade, regardless of when you purchased SmartEdit for Word.

What is SmartEdit Writer?

SmartEdit Writer is free software for writers that we released in late 2017. In SmartEdit Writer you can plan your novel, prepare and maintain research material, then write that novel scene by scene in a modern Windows application that has a similar look and feel to Microsoft Word. In April 2019 we released the full editing functionality of SmartEdit Editor as part of SmartEdit Writer for free. You can find out more abour SmartEdit Writer here.

What is the difference between SmartEdit for Word and SmartEdit Pro?

SmartEdit Pro has additional features. You can read more about those extra features here If you have a license for SmartEdit for Word it will not work with SmartEdit Pro.

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